Elegance Meets Comfort in Birmingham

At The Grand Birmingham, we are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you visit our website or make a booking.

Data We Collect: When you book a room or contact us, we may collect your name, email address, phone number, billing information, and preferences. We also gather anonymous analytics data such as page views and session duration to improve our services.

How We Use Your Data: Your information is used to process reservations, communicate with you about your stay, send promotional offers (with your consent), and comply with legal obligations. We do not sell your data to third parties.

Data Retention: We retain your personal data for as long as necessary to fulfill the purposes described above, or as required by UK law. You may request access, correction, or deletion of your data by contacting us at privacy@thegrandbirmingham.co.uk.

Your Rights: Under UK GDPR, you have the right to access, rectify, or erase your personal data, as well as the right to data portability and to withdraw consent at any time. To exercise these rights, please email us.

Last updated: January 2026.

This website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and deliver personalized content. By continuing to use our site, you consent to the use of cookies as described below.

Essential Cookies: These are necessary for the website to function properly. They enable core features such as security, network management, and accessibility. Without these cookies, some services may not be available.

Analytics Cookies: We use analytics tools to understand how visitors interact with our site, which pages are most popular, and how we can improve. These cookies collect anonymized data only.

Marketing Cookies: With your permission, we may use cookies to deliver relevant advertisements and measure the effectiveness of our campaigns. You can opt out at any time.

Managing Cookies: You can control cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. However, disabling essential cookies may affect site functionality. For more details, contact us at info@thegrandbirmingham.co.uk.

Last updated: January 2026.

These Terms & Conditions govern your use of The Grand Birmingham website and your booking with us. By accessing our site or making a reservation, you agree to be bound by these terms.

Provider: The Grand Birmingham is operated by Grand Hospitality Ltd, registered in England and Wales (Company No. 08452791) with registered address at 35 Colmore Row, Birmingham B3 2BS, UK.

Booking and Payment: All reservations are subject to availability and confirmation. Payment is due at the time of booking unless otherwise agreed. We accept major credit cards and bank transfers. Cancellation policies vary by room type and are clearly displayed during the booking process.

Acceptable Use: You agree to use our website lawfully and not to engage in any activity that disrupts or damages our services. Guests are expected to behave respectfully towards staff and other guests. The hotel reserves the right to refuse service or terminate a stay for disruptive behavior.

Intellectual Property: All content on this website, including text, images, logos, and design, is the property of Grand Hospitality Ltd and is protected by UK and international copyright laws. Unauthorized reproduction is prohibited.

Limitation of Liability: To the fullest extent permitted by law, Grand Hospitality Ltd shall not be liable for any indirect, incidental, or consequential damages arising from your use of our services. Our total liability for any claim is limited to the amount paid for your booking.

Governing Law: These terms are governed by the laws of England and Wales. Any disputes shall be resolved in the courts of Birmingham, UK.

Last updated: January 2026.

Important Notice: While The Grand Birmingham strives to provide a safe and comfortable environment, guests acknowledge that certain inherent risks exist when staying at any hotel property. This disclosure outlines those risks for your awareness.

Personal Property: We recommend using the in-room safe for valuables. The hotel is not liable for lost or stolen items left unattended in public areas or rooms. Guests are responsible for securing their own belongings.

Health and Safety: Our premises are regularly inspected and maintained to meet UK health and safety standards. However, guests use facilities such as the spa, pool, and fitness center at their own risk. Children must be supervised at all times. Any pre-existing medical conditions should be considered before using certain amenities.

No Guarantees: While we aim to deliver an exceptional experience, we make no guarantees regarding specific room views, noise levels from external events, or the availability of all advertised amenities at the time of stay. Prices and offers are subject to change without notice.

Limitation of Liability: To the maximum extent permitted by law, Grand Hospitality Ltd shall not be liable for any loss, damage, or injury arising from events beyond our reasonable control, including but not limited to natural disasters, strikes, or utility failures.

By booking with us, you acknowledge that you have read and understood this risk disclosure. For any questions, please contact info@thegrandbirmingham.co.uk.

Last updated: January 2026.